New Clients
Let’s get in touch!
Haven’t been to Kisa yet? New clients must send a personalized email when booking their first time appointment.
New Client emails must include the following:
Full name
Phone Number
2 Photos of your natural hair
(one indoor and one outdoor)
Clients seeking color appointments will also need a photo of their desired hair color
Hey Curl Friends!
Coming in for a cut, color, or style?
Here is some information to help you prepare and to ensure you get the MOST from your service with me, receive an accurate cut, and avoid extra charges!
Please arrive for your appointment 10 minutes early with dry, DETANGLED, clean hair, in its natural state
(i.e. no coconut or Shea butter, other oils, no stretched or heated styles so I can see your natural curl pattern as well as see any damage clearly - stretched styles include ponytails and buns).
I always begin with a consultation at the beginning of each hair appointment and are included in all services. Cuts and colors are performed first on dry hair.
What is involved in a curly cut?
I will cut your hair dry, clarify and condition your curls, and
I will go over curl education.
I will dry, style, and detail your haircut further if needed.
If your hair requires a detangling there will be a $50 detangling fee.
Policies
Color Commission Services
A deposit will be required of services that require 3 or more hours to book. Deposits will go towards your color service and will be refunded only if the client calls or cancels 48 hours before appointment time.
Cancellations
I require a 48-hour notice for penalty free cancellations for any appointments.
Clients must cancel appointments by text or email if I cannot be reached during the day. Clients cancelling appointments within the 48-hour notice will be charged a late cancellation fee, which is 50% of the appointment booked or loss of deposit if a deposit was required to book appointment.
Late Arrivals
I ask that clients call or text me if they will be arriving late to their scheduled appointment. If I am unable to reach a client 15 minutes into their appointment, the client will be considered a ‘NO Show’ and their appointment will be removed. Clients who arrive late for their appointment may have their appointments adjusted to the fit the remaining time. If this happens, the full cost of the scheduled appointment may still apply.
No Show
If a client does not show up for their scheduled appointment, they will be subjected to pay 100% of the appointment booked or loss of a deposit if a deposit was required to book appointment.
Repeat no shows or late cancellations will be asked to not return to my studio.
Deposits
A deposit may be required if a service needs to be scheduled for 3 or more hours. The deposit will be used towards the service and can be refunded if the appointment is cancelled before the 48-hour deadline.
Refunds
I do not offer monetary refunds on services rendered. I do have a 7-day policy in place on services in which a client may come back to have a correction made or receive studio credit on technical errors. Credit can be used for future services or products.
Clients waiting more than 15 minutes to be serviced will be offered a courtesy discount. All I ask for is mutual respect for a more enjoyable experience on both ends.
Thank you for your consideration and I can’t wait to see you!